Patient Services Agent
Community Health Centers of Southeastern Iowa, Inc.
Community Health Centers of Southeastern Iowa, Inc.
Burlington, IA Burlington, IA Full-time Full-time $15.
50 - $24.
00 an hour $15.
50 - $24.
00 an hour 5 days ago 5 days ago 5 days ago CHC/SEIA is a non-profit Federally Qualified Health Center (FQHC).
Our MISSION is to provide affordable, comprehensive, culturally appropriate, cost effective primary health care to residents of greater Southeastern Iowa region, especially those individuals or families with limited resources or with other barriers to health care, in order to improve their overall health status.
POSITION
Summary:
This positionis based in our Call Center and performs overall call center functions including but not limited to answering phones; greeting patients; patient scheduling of appointments for medical, dental, behavioral health services; and general patient communication exhibiting excellent customer service skills.
ESSENTIAL FUNCTIONS/DUTIES 1.
Supports and monitors all aspects of Call Center, including:
a.
Answered a high volume of phone calls, and direct other calls to appropriate departments, including clinical staff (triage) per policy.
b.
Communicates effectively with patients and clinical staff.
c.
Routinely addressing patient questions and concerns as applicable, and task messages to providers via EMR.
d.
Ability to comply, understand and follows triage policy.
e.
Ability to adapt to operational changes f.
Great customer service skills are a MUST as we owe the utmost in customer service to our patients g.
Managed high-volume workload, effectively prioritizing tasks to remain organized.
h.
Promoting prompt and courteous service to maintained and organized a professional environment for consumers and staff.
2.
Supports and monitors all aspects of Patient Scheduling, including:
a.
Knowledge and understanding of effective and efficient patient scheduling b.
Familiar with scheduling appointments for a large multi practice (medical, behavior health, dental) group c.
Efficiently and accurately obtain pertinent clinical information, insurance information and demographic information.
d.
Coordinated scheduling among multiple parties, including patients, physicians, and facilities to accommodate preferences and urgency e.
Assess patient needs to match patient to an appropriate provider.
f.
Ability to comply, understand and follows triage policy g.
Knowledge of insurance protocols and requirements h.
Expertise in navigating insurance company websites to view preauthorization's when applicable.
Corporate Wide Expectations (all staff):
1.
Demonstrates an understanding of the importance of CHC/SEIA's Mission Statement in performing all aspects of this position.
2.
Displays a caring and helpful attitude when interacting with patients, vendors, and fellow employees.
Strives to build cooperative partnerships, by treating all people both inside and out of CHC/SEIA as a customer.
3.
Ability to establish and maintain an effective working relationship with other clinic personnel.
4.
Handles confidential information with tact and discretion on a need-to-know basis.
5.
Follows established policies and procedures for safety, infection, and exposure control.
6.
Performs other duties, as assigned.
POSITION REQUIREMENTS:
Minimum of high school diploma or GED required.
Computer skills:
typing (minimum 30 WPM), data entry.
Testing will be completed to verify minimum level of proficiency.
Computer experience in Microsoft Suite, Electronic Health Records (EHR, EDR, EPM).
Ability to work in fast-paced environment and consistently meet department work schedule as designated.
Excellent customer service skills; strong communication and interpersonal skills.
Preferred
Qualifications:
Healthcare terminology (medical, dental, behavioral health); Bilingual preferred; call center experience preferred.
Benefits:
Health Insurance Dental Insurance Vision Insurance $50,000 Group term life insurance; additional voluntary insurance available Short Term Disability Insurance, Long Term Disability Insurance, Work Comp Flexible Spending accounts (for medical & dependent care reimbursement) Paid Time Off accrual (for vacation/sick time) Paid Holidays (7) CEU day(s) and CEU reimbursement 403B Retirement Investment with up to 5% company contribution @ one year Wellness/Health Activity Plan reimbursement Job Type:
Full-time Pay:
$15.
50 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Medical specialties:
Primary Care Schedule:
Day shift Monday to Friday No weekends Application Question(s):
Minimum computer and typing proficiency is required.
What is your Words Per Minute (WPM) typing speed? Describe your work experience with medical, dental or behavioral health services.
Education:
High school or equivalent (Required) Work Location:
In person Minimum of high school diploma or GED required.
Computer skills:
typing (minimum 30 WPM), data entry.
Testing will be completed to verify minimum level of proficiency.
Computer experience in Microsoft Suite, Electronic Health Records (EHR, EDR, EPM).
Ability to work in fast-paced environment and consistently meet department work schedule as designated.
Excellent customer service skills; strong communication and interpersonal skills.
Preferred
Qualifications:
Healthcare terminology (medical, dental, behavioral health); Bilingual preferred; call center experience preferred.
Health Insurance Dental Insurance Vision Insurance $50,000 Group term life insurance; additional voluntary insurance available Short Term Disability Insurance, Long Term Disability Insurance, Work Comp Flexible Spending accounts (for medical & dependent care reimbursement) Paid Time Off accrual (for vacation/sick time) Paid Holidays (7) CEU day(s) and CEU reimbursement 403B Retirement Investment with up to 5% company contribution @ one year Wellness/Health Activity Plan reimbursement 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Primary Care Day shift Monday to Friday No weekends Minimum computer and typing proficiency is required.
What is your Words Per Minute (WPM) typing speed? Describe your work experience with medical, dental or behavioral health services.
High school or equivalent (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Community Health Centers of Southeastern Iowa, Inc.
Burlington, IA Burlington, IA Full-time Full-time $15.
50 - $24.
00 an hour $15.
50 - $24.
00 an hour 5 days ago 5 days ago 5 days ago CHC/SEIA is a non-profit Federally Qualified Health Center (FQHC).
Our MISSION is to provide affordable, comprehensive, culturally appropriate, cost effective primary health care to residents of greater Southeastern Iowa region, especially those individuals or families with limited resources or with other barriers to health care, in order to improve their overall health status.
POSITION
Summary:
This positionis based in our Call Center and performs overall call center functions including but not limited to answering phones; greeting patients; patient scheduling of appointments for medical, dental, behavioral health services; and general patient communication exhibiting excellent customer service skills.
ESSENTIAL FUNCTIONS/DUTIES 1.
Supports and monitors all aspects of Call Center, including:
a.
Answered a high volume of phone calls, and direct other calls to appropriate departments, including clinical staff (triage) per policy.
b.
Communicates effectively with patients and clinical staff.
c.
Routinely addressing patient questions and concerns as applicable, and task messages to providers via EMR.
d.
Ability to comply, understand and follows triage policy.
e.
Ability to adapt to operational changes f.
Great customer service skills are a MUST as we owe the utmost in customer service to our patients g.
Managed high-volume workload, effectively prioritizing tasks to remain organized.
h.
Promoting prompt and courteous service to maintained and organized a professional environment for consumers and staff.
2.
Supports and monitors all aspects of Patient Scheduling, including:
a.
Knowledge and understanding of effective and efficient patient scheduling b.
Familiar with scheduling appointments for a large multi practice (medical, behavior health, dental) group c.
Efficiently and accurately obtain pertinent clinical information, insurance information and demographic information.
d.
Coordinated scheduling among multiple parties, including patients, physicians, and facilities to accommodate preferences and urgency e.
Assess patient needs to match patient to an appropriate provider.
f.
Ability to comply, understand and follows triage policy g.
Knowledge of insurance protocols and requirements h.
Expertise in navigating insurance company websites to view preauthorization's when applicable.
Corporate Wide Expectations (all staff):
1.
Demonstrates an understanding of the importance of CHC/SEIA's Mission Statement in performing all aspects of this position.
2.
Displays a caring and helpful attitude when interacting with patients, vendors, and fellow employees.
Strives to build cooperative partnerships, by treating all people both inside and out of CHC/SEIA as a customer.
3.
Ability to establish and maintain an effective working relationship with other clinic personnel.
4.
Handles confidential information with tact and discretion on a need-to-know basis.
5.
Follows established policies and procedures for safety, infection, and exposure control.
6.
Performs other duties, as assigned.
POSITION REQUIREMENTS:
Minimum of high school diploma or GED required.
Computer skills:
typing (minimum 30 WPM), data entry.
Testing will be completed to verify minimum level of proficiency.
Computer experience in Microsoft Suite, Electronic Health Records (EHR, EDR, EPM).
Ability to work in fast-paced environment and consistently meet department work schedule as designated.
Excellent customer service skills; strong communication and interpersonal skills.
Preferred
Qualifications:
Healthcare terminology (medical, dental, behavioral health); Bilingual preferred; call center experience preferred.
Benefits:
Health Insurance Dental Insurance Vision Insurance $50,000 Group term life insurance; additional voluntary insurance available Short Term Disability Insurance, Long Term Disability Insurance, Work Comp Flexible Spending accounts (for medical & dependent care reimbursement) Paid Time Off accrual (for vacation/sick time) Paid Holidays (7) CEU day(s) and CEU reimbursement 403B Retirement Investment with up to 5% company contribution @ one year Wellness/Health Activity Plan reimbursement Job Type:
Full-time Pay:
$15.
50 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Medical specialties:
Primary Care Schedule:
Day shift Monday to Friday No weekends Application Question(s):
Minimum computer and typing proficiency is required.
What is your Words Per Minute (WPM) typing speed? Describe your work experience with medical, dental or behavioral health services.
Education:
High school or equivalent (Required) Work Location:
In person Minimum of high school diploma or GED required.
Computer skills:
typing (minimum 30 WPM), data entry.
Testing will be completed to verify minimum level of proficiency.
Computer experience in Microsoft Suite, Electronic Health Records (EHR, EDR, EPM).
Ability to work in fast-paced environment and consistently meet department work schedule as designated.
Excellent customer service skills; strong communication and interpersonal skills.
Preferred
Qualifications:
Healthcare terminology (medical, dental, behavioral health); Bilingual preferred; call center experience preferred.
Health Insurance Dental Insurance Vision Insurance $50,000 Group term life insurance; additional voluntary insurance available Short Term Disability Insurance, Long Term Disability Insurance, Work Comp Flexible Spending accounts (for medical & dependent care reimbursement) Paid Time Off accrual (for vacation/sick time) Paid Holidays (7) CEU day(s) and CEU reimbursement 403B Retirement Investment with up to 5% company contribution @ one year Wellness/Health Activity Plan reimbursement 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Primary Care Day shift Monday to Friday No weekends Minimum computer and typing proficiency is required.
What is your Words Per Minute (WPM) typing speed? Describe your work experience with medical, dental or behavioral health services.
High school or equivalent (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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